Managed Cloud

Customer Reliability Engineering to Help You Unleash the Benefits of the Public Cloud

Make public cloud easy with the help of Canada’s leading managed cloud services provider.

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24x7x365 Managed Cloud Services

Customer Reliability Engineering (CRE) is a managed service that focuses on the availability and reliability of your public cloud environment(s) through incident-driven, operational and technical support and world-class managed cloud engineering expertise.

As your managed cloud service provider, OpsGuru will become an extension of your team and manage your service availability and reliability 24x7x365, removing the on-call burden from your R&D and Operations teams.

Dedicated Cloud-Native Support for Your Critical Workloads

OpsGuru’s CRE service is delivered through a dedicated support Pod of cloud engineers who are focused on ensuring the availability, performance and reliability of your critical cloud services 24x7x365 to ensure your Service Level Objectives (SLO) targets are met or exceeded. Leveraging market-leading SaaS solutions such as PagerDuty, ZenDesk, NewRelic and CloudWatch, all configured through DevOps automation, we ensure your Production workload's uptime.

When Do I Need Customer Reliability Engineering?

OpsGuru’s Customer Reliability Engineering can be applied to different situations depending on what you need to continue your cloud journey.

  • Operationalize your cloud platform for production.
  • Offset public cloud engineering skills gaps by leveraging CRE 24x7 managed cloud services.
  • Gain peace of mind that cloud workloads are monitored, managed and maintained by certified and experienced team of cloud engineering professionals.

Our Shared Responsibility Model for Managed Cloud

Customer Reliability Engineering Tiers

Our tiered approach to Customer Reliability Engineering solutions allows you to adopt services that meet your requirements and support your cloud transformation, cloud optimization, and innovation efforts. We offer partial or complete management based on your needs.

Tiers OverviewEssentialsEnhancedUltimate

AWS Support Management

24x7x365 Incident Response & Remediation

Continuous Services Uptime Monitoring

Backup incl. Data Validation Drills




Secure Access Management (RBAC/IAM)

Cost Optimisation & Billing Support*

Domain & Certificate Expiration Monitoring

Security Audit Logs Management

Technical Cost Optimisation Reviews



Periodic Architecture Reviews



Security Patching

Continuous Governance & Compliance Monitoring

Named EM & SA

Addons (Optional):

Engineering on Demand

Engineering on Demand

OpsGuru’s Engineering on Demand offering is designed to proactively enhance your public cloud (AWS, Microsoft Azure, or Google Cloud) platform security, reliability, performance, cost and operational best practices postures. This is done through a process of continuous improvement leveraging agile delivery.

With 500+ cloud projects delivered and deep expertise in cloud-native technologies, the OpsGuru team will collaborate closely with your engineering team to help you improve your cloud platform, empower your team, and achieve your digital transformation goals.

Benefits of OpsGuru’s Engineering on Demand


Benefit from the flexibility to scale your Engineering on Demand capacity as needed, depending on the needs and goals of your business.


Engineering on Demand can be scaled as your business grows, enabling you to rapidly boost your team productivity by leveraging OpsGuru’s engineering talent.


Engineering on Demand provides top-quality, consistent engineering throughput specifically tailored to your business goals and needs. No more unpredictable spikes!


By working with OpsGuru, your team will have access to industry experts and veterans who can provide technical mentorship and oversight to your team members.

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OpsGuru is a Multi-Cloud Expert100+ Certifications Across All Major Clouds

Case StudyAchieving Incredible Speed and Scale with Customer Reliability Engineering

Working with LiveSwitch, OpsGuru built a trustworthy platform capable of scaling up and down according to customer demand.

Read Case Study

Contact UsLearn more about how OpsGuru can help you
take advantage of the public cloud.